Support
Contact options for problems, suggestions and content reports.
Email: destek@insai.online · Replies within 24 hours on business days.
Frequently asked questions
How do credits work?
A 10-second video costs 10 credits and a photo 2 credits. Every template shows its cost. Credit packs are bought in the app's Credits screen through the App Store or Google Play.
A creation failed. What about my credits?
If a creation fails for a technical reason, your credits are refunded automatically.
My purchased credits don't show.
Wait a few seconds and refresh the Credits screen. For subscriptions, tap Restore purchases on the same screen. If it persists, write from the Support screen with your store receipt.
Can I get a refund?
Payments are taken by Apple or Google, so refund requests are made through the relevant store.
How do I cancel a subscription?
On iPhone: Settings → Apple ID → Subscriptions; on Android: Play Store → Payments & subscriptions. Cancel at least 24 hours before the period ends.
I changed phones. What about my credits?
Because INS·AI has no sign-up, credits and creations are tied to the app on that phone. Subscriptions move with Restore purchases. Otherwise, write from the Support screen.
I think my face was used without consent.
Report it using the steps on the Content Removal page. These reports are handled with priority, within 48 hours.
How do I delete my data?
In the app: Menu → Settings → Delete my data.