Terms of Use
These terms govern your use of the INS·AI mobile app provided by Ironkent Yazılım Teknoloji Reklam ve E-Ticaret Limited Şirketi. By using the app you accept these terms.
1. The service
INS·AI is an AI-based entertainment app that lets you place your own face into ready-made video templates and turn a scene you describe into a 10-second vertical video or a photo with your own face. Creations are produced through third-party AI service providers. There is no sharing, community feed or messaging between users; your creations are visible only to you.
2. Age limit and use
- INS·AI is only for people aged 18 or over. By using the app you confirm that you are over 18; if this is untrue, your access is closed.
- INS·AI does not require sign-up. When you first open the app a user ID is created for you; credits and creations are tied to this ID and to the app on that phone.
3. Use of faces and consent
- You may only use your own face or the face of a person over 18 who has given explicit permission. You are responsible for being able to prove that permission.
- Using the faces of children, celebrities, politicians, public figures or anyone without permission is strictly prohibited.
- You confirm these statements before every creation; your confirmations are recorded with date and time.
4. Automated content moderation
- For your safety, face photos, your prompts and the generated videos and photos are checked by automated, AI-assisted moderation before they are delivered to you.
- Moderation aims to block people who appear under 18, nudity and sexual content, faces of celebrities and public figures, violence, hate and fake documents. A face that fails cannot be used, a prompt that fails is not processed, and a result that fails is not stored or shown; spent credits are refunded.
- Automated moderation can make mistakes. If you think a rejection is wrong, you can ask for human review through the Support screen in the app.
- Moderation decisions are recorded to prevent abuse and to meet legal obligations.
5. Prohibited use
The following are strictly prohibited and handled with zero tolerance:
- Sexual content, nudity and requests to remove clothing; creating intimate or sexual images of real people without their consent.
- Any sexual, exploitative or inappropriate content involving children.
- Impersonating, humiliating, threatening, harassing, blackmailing or defrauding anyone; fake news, fake documents and election manipulation.
- Violence, self-harm, hate speech and discrimination.
- Infringing others' copyright, trademark, personality or privacy rights.
- Trying to bypass moderation, using the app with automated tools, or misusing gifts and credits.
Violations lead to content removal and suspension or permanent closure of access. Child abuse material and criminal use are reported to the competent authorities and records are shared with them.
6. Reports and content removal
- You can report any of your results with the flag icon in My Creations. Reports are reviewed within 24 hours.
- Even if you don't use INS·AI, if you believe your face has been used without consent or your rights have been infringed, you can request removal by writing to destek@insai.online. Copyright and trademark notices are made the same way.
7. Credits and payments
Creations use credits. Credits are digital content purchased through the App Store or Google Play; they cannot be exchanged for cash or transferred. One-time pack credits never expire; subscription credits are used within their period. Details are in the Credit and Refund Policy.
8. Ownership and licence
- You keep your rights to the photos you upload and the content you create; you allow them to be processed and stored to provide the service, keep it safe and meet legal obligations.
- All intellectual property rights in the INS·AI name, logo and brand and in the app's software, design, interface, templates, texts and all other content belong to or are licensed to Ironkent Yazılım Teknoloji Reklam ve E-Ticaret Limited Şirketi.
- These terms give you a limited, non-transferable, non-exclusive licence to use the app personally; no ownership is transferred.
- Copying, reproducing, selling, renting or reverse engineering the app or any part of it, using it to build a similar product, and using the INS·AI name or logo without permission are prohibited.
9. AI results and your responsibility
- Results are generated by AI, may be inaccurate or differ from what you expect, and are labelled "AI generated". You must not remove this label or present results as real events or as genuine images of a person.
- If you share results outside the app, you must have the permission of everyone whose face appears in them.
- You alone are responsible for the photos you upload, the prompts you write and how you use the results.
- You agree to indemnify and hold Ironkent Yazılım Teknoloji Reklam ve E-Ticaret Limited Şirketi harmless from third-party claims and losses arising from your breach of these terms.
10. Retention
Creations are kept for 20 days and then deleted automatically. You can delete your face photos at any time.
11. Deleting your data
You can delete your account and data at any time in Menu → Settings → Delete my data. Users who breach these terms may have their access suspended or closed without prior notice.
12. Limitation of liability
The service is provided "as is". To the extent permitted by law, no liability is accepted for user content, outages of third-party providers or indirect losses. Liability for intent and gross negligence and your rights under consumer law remain unaffected.
13. Changes, governing law and contact
These terms may be updated; for significant changes your consent is asked again in the app. For users in Türkiye, Turkish law applies and the courts and enforcement offices of İzmir have jurisdiction; your right to apply to consumer arbitration committees and consumer courts is reserved.
Contact: Ironkent Yazılım Teknoloji Reklam ve E-Ticaret Limited Şirketi · destek@insai.online
Credit and Refund Policy
Credits
- Creations use credits: a 10-second video costs 10 credits and a photo 2 credits. Every template shows its credit cost.
- Credits are digital content purchased through the App Store or Google Play; they cannot be exchanged for cash or transferred to another user.
- Prices are charged at the local price shown by the App Store and Google Play.
One-time packs and subscriptions
- One-time pack credits never expire.
- Subscriptions renew automatically. Each period's credits are used within that period and don't roll over. You can cancel in the App Store or Google Play at least 24 hours before the period ends.
Which phone are credits valid on?
Because INS·AI does not require sign-up, credits and creations are tied to the app on the phone you use. It is best to use your credits before deleting the app. You can move a subscription to a new phone with "Restore purchases"; in other cases, write from the Support screen.
Welcome gift
New users may receive free credits from time to time. The gift is given only once per phone, cannot be exchanged for cash and may be withdrawn if misused.
Automatic refunds
If a creation fails for a technical reason or the result does not pass the safety check, the spent credits are refunded automatically.
Purchase refunds
- Refunds of purchases are subject to Apple's and Google's own rules; you can request them through the relevant store.
- Credits from a purchase refunded by the store are deducted from your balance.
- Because delivery of digital content starts with your consent, there is no right of withdrawal for used credits.
Deleting data and closing access
When you delete your data, your unused credits are deleted too. Users whose access is closed for breaching the terms do not receive credit refunds.